Preorders
Items on Pre-order will have an estimated ship date noted in the product title and/or within the size drop down box which will also be noted on customer's order confirmation receipt.
When ready to ship items are combined with preorder items within the same order, the entire order will ship together. If there are any production delays that causes a delivery delay, customer will be contacted via email.
For additional questions, please contact customer service at info@Sch-RelDesire.com
Tracking Information is always sent via email, please check Junk-Spam mail if needed.
Orders are shipped via Priority USPS & UPS (insurance included up to $100)
For expedited shipping . Please email info@Sch-RelDesire.com for more info.
Once tracking number is provided, please track for estimated delivery time along with USPS/UPS status updates.
International Shipping is Available
Please Confirm that your Address is correct, If the order is sent back by the carrier you will be responsible for the re-shipping charge.
If the recipient's shipping address is unconfirmed in Paypal an address confirmation email will be sent, if a response is not received within 7 business days the order will be canceled and a refund will be processed.
Lost Packages
We are not responsible for lost packages in the mail by mail carrier. Mail carrier must be contacted directly for delivery issues. Priority mail packages are insured up to $100 and a claim can be submitted in the case of any insured package that has a status of delivered but was not received by customer. Additional insurance coverage for packages can be purchased, please send a request to info@Sch-RelDesire.com to increase insurance coverage prior to package being shipped out.
If items are placed on Backorder we will notify you within 24-72 hours of order date via email with an Estimated Shipping Date.
Jewelry Store orders are always shipped in a protective poly bag & or box for storage and shipping protection.
Excellent Customer Service and Quality Management is our Priority